Vacancy type: Paid Vacancy
Function: Retail
Location: Field Based
Salary: £27,100 per annum
Contract type:Permanent
Contract hours:Full time
Weekly hours:37.5 hours per week / (5 days) Monday to Saturday (with an occasional requirement to cover shops on Sundays and Bank Holidays)
Closing Date: 03/05/2026
Ref No:1060
Were excited to introduce a brand-new opportunity for a motivated and passionate Shop Cover Manager to join our team!
This is a full-time role working 37.5 hours per week (5 days), offering variety, challenge, and the chance to make a real impact across our shops.
About the role:
As Shop Cover Manager, you will play a vital role in keeping our retail operation running smoothly. You will provide hands-on management cover across a geographical area of shops when shop managers are absent, ensuring each shop continues to deliver excellent standards, great customer experiences and strong financial performance.
This is a varied and dynamic role where no two days are the same. Youll step into different shop environments, quickly building positive relationships with colleagues and volunteers, maintaining high visual and operational standards, and driving sales to support our charitable mission.
Youll be responsible for the day-to-day running of assigned shops during cover periods, including supporting and motivating volunteers, managing stock and displays, driving income, ensuring compliance with policies and procedures, and maintaining a welcoming, community-focused atmosphere. Flexibility is key, as you will travel between shops and adapt to different teams and challenges.
The role will typically involve covering our shops in the South West Wales and Swansea Bay Retail Area, with shops in Cardigan, Lampeter, Carmarthen, Llanelli, Neath, Port Talbot, Aberdare and Porthcawl. The postholder will regularly travel between these locations and there will be occasional requirements to support our other shops across South East Wales, depending on business needs.
Details of the geographical area applicants are expected to cover are shown on the attached map. Applicants must normally live within 10 miles of this geographical area in order to apply for the role.
If you live outside this area and would like to be considered, please email your details, including your home location.
You will be required to work 5 days per week Monday to Saturday 9.00am to 5.00pm, and occasional Sunday and Bank Holidays 9.00am to 5.00pm.
Travel expenses will be paid in line with HMRC guidelines.
About you:
We are looking for an experienced and passionate retail manager who thrives in a fast-paced, people-focused environment. Confident, approachable and adaptable, youre able to quickly assess situations, lead teams effectively and keep things running smoothly, even when stepping into unfamiliar settings.
You will bring:
* Proven experience in retail management, ideally within charity or multi-site retail
* Strong leadership and people management skills, with the ability to motivate and support volunteers
* Excellent organisational skills and a practical, solution-focused mindset
* Confidence working independently and making decisions when required
* A flexible approach, including the ability to travel and provide cover across different locations
* Most importantly, you will share our values and be motivated by making a difference through your work. If you enjoy variety, problem-solving and supporting teams to succeed, this could be the perfect role for you.
The benefits of working for Ty Hafan include:
* Group Personal Pension Scheme with an employer contribution of 5%
* Annual holiday entitlement of 25 days (rising to 27 with service) ,plus Bank Holidays (based on FTE).
* Life Assurance (Death in Service benefit)
* A comprehensive induction plan and learning and development opportunities
* Employee assistance program, which provides a range of free services including counselling, financial and legal support
* Unlimited access to a 24/7 online GP as well as a range of other health experts
* Healthcare Cash Plan claim back the cost for appointments and treatment such as dental, optical or physio
* Cycle to work scheme, technology and mobile phone benefit
* Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).
About our Retail department:
Ty Hafan currently has 17 charity shops, geographically spread from Cardigan in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Ty Hafans care provision through our hospice and community programmes which support life-limited children and their families in Wales. We strive to be an innovative, supportive, and agile team, working to collectively deliver ambitious goals.
Our retail network raises money for the Charity from the sale of donated goods (mainly clothing, bric-a-brac and household goods) to the general public, a small amount of bought-in new goods, and the sale of tickets for the charitys Crackerjackpot weekly lottery. Income is also generated from cash donations, gift aid on donated goods and the sale of waste clothing and household goods to recycling merchants. Each salaried Shop Manager is supported by 1 or 2 salaried Deputies and a team of volunteers.
About Ty Hafans ambition:
When a childs life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.
At Ty Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition we know that everyone plays a huge part in making sure that no family faces their childs short life alone.
Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.
Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the childs short life, at end of life, through bereavement and beyond.?
Our Values: At Ty Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.
Please see the attached job description and person specification for more information.
Tips for candidates all applications and interviews will be assessed using the person specification included within the job description. Please see attached candidate pack for further guidance.
Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form. This will help you avoid losing any information in case of an unexpected timeout.
Please note this role is subject to the outcome of an Enhanced DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance.
Ty Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under-represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.
Please note: we may close the vacancy earlier should sufficient applications be received.
Agencies need not apply.
Closing Date: Sunday 3rd May 2026
Interview Dates: 19th, 20th and 21st May 2026
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