Salary: £25,000 - £26,000 per annum (plus company-wide quarterly bonuses)
Hours: Monday to Friday, 8:00 AM - 5:00 PM (office-based)
Benefits: Free parking, Bonus
Are you passionate about delivering top-notch customer service? Do you thrive in a fast-paced, dynamic environment where every day brings new challenges? We have an exciting opportunity for a motivated individual to join a growing, family-run business as a Customer Service Administrator.
What You'll Be Doing:
1. Acting as the first point of contact for customers via phone and email
2. Processing orders, quotes, and inquiries swiftly and accurately
3. Assisting customers with queries, problems, and basic product information
4. Managing returns, credits, and other administrative tasks with precision
5. Engaging in proactive sales activities, such as following up on quotes and inquiries
6. Supporting the external sales team to ensure targets are met
Requirements:
1. A quick learner who can efficiently handle multiple tasks under pressure
2. Someone who excels in customer interaction and remains calm in stressful situations
3. Proficiency with Microsoft Excel, Outlook, and general computer systems
4. Previous experience in a customer-facing role or a strong willingness to learn
5. A positive attitude and a desire to contribute to a team-focused environment
Why Join Us?
This is more than just a job; it's a chance to be part of a family-owned company that values innovation and teamwork. With a strong emphasis on training and development, there are real opportunities for progression within the company. If you're looking for a role where you can grow and make a difference, this could be the perfect fit.
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