AT THE FOREFRONT OF FUTURES
Were on the hunt for a part-time (27.5 hours)positive, friendly and empathetic Customer Service Agentto join our buzzing, friendly and experienced team, ready to support you on your career journey and our mission to deliver Great Places, Great Services and Great Tomorrows.
As a top performing housing provider, no two days are the same for our busy team. We handle a massive variety of contacts - from helping customers with repairs and payments to tackling arrears and dealing with sensitive issues so youll need to be calm under pressure, resilient and respectful even when faced with challenging situations.
Youll be a natural people-person with the skills to flick effortlessly between calls, emails and webchats, while maintaining exceptional experiences for our valued customers - whatever the channel.
You dont need previous experience of the housing sector - because youll learn loads on the job very quickly, supported by our 3-week induction programme to build your knowledge. You will however need a basic knowledge of technology and an excellent telephone manner.
Youll start your career journey in our amazing new workspace and on completion of your 3-month training period and having met the necessary criteria youll progress to agile working. Not only ...