Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service. Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers. Collaborate with other managers to ensure the success of the shopping experience of the overall store. People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 - 08:00.
Responsibilities
* Plan and orchestrate the delivery of an online picking and delivery team to support the in store online service.
* Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all customers.
* Collaborate with other managers to ensure the overall store shopping experience is successful.
* Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay accuracy.
What makes a great online manager
* Previous line management responsibilities in a fast-paced, operational environment.
* Provides brilliant customer service and coaches a team to do the same.
* Delivers KPIs or other performance indicators.
* Can manage disciplinaries, performance issues or other employee relations matters.
* Leads operations and is comfortable doing this alone in the absence of more senior management.
Benefits
* Discount card - 10% discount off shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury's every Friday and Saturday and 15% off at Argos every payday.
* Annual bonus scheme based on performance.
* Free food and hot drinks provided for colleagues in all stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension - employer contribution matching 4-7.5%.
* Sainsbury's share scheme.
* Wellbeing support - emotional support, counselling, legal and financial advice.
* Colleague networks for development and inclusion.
* Cycle to Work scheme to hire a bike and equipment.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
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