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The Operations and Customer Services function operates the railway day-to-day. It delivers train paths, timetabling, and train movements to enable safe performance and meet the needs of our customers. The function owns and manages our business relationships with passenger and freight operators and external commercial stakeholders. The customer-focused organisation provides clear ownership of operating responsibilities for all customers and stakeholders. The area delivery units are the building blocks of engineering and operations excellence.
The Route Control centres are responsible for the direct management of incidents affecting the operational railway within the route on a day-to-day basis.
About the role (External)
As part of the route control team, you'll support the monitoring of train services throughout the region, ensuring that trains run as close to real-time as possible without compromising safety. In case of situations, you'll assist in liaising and negotiating with train operating companies to regulate services, aiming to keep delays to a minimum, and communicate with other key Network Rail staff to ensure the service recovers quickly. You will also be responsible for coordinating processes related to infrastructure faults.
Do you have…?
* Experience of logistics or operations environment?
* Experience of strategic decision-making?
* Ability to manage conflict, influence others, and work under pressure?
* Knowledge of Network Rail and Train Operating Companies within the route and their key aspects?
* Knowledge of the Train Operator performance regime and targets?
* Understanding of operational rules and regulations?
* Good geographical knowledge of the route?
* An appreciation of signalling, track, and electrification disciplines?
* Driven and determined to continually strive for improvement?
* Energetic and charismatic with the ability to engage customers?
* Visionary, a strategist who thinks and operates proactively?
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