Sheffield Ref: VA3884 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor (12-Month Maternity Cover – Potential Permanent Opportunity) Location: Sheffield Hours: 41 hours per week, Monday to Friday, plus 1 in 2 Saturdays At Steer Automotive Group, we're committed to delivering excellence in every interaction, embracing innovation to enhance the customer journey, and operating with integrity in everything we do. We're looking for a friendly, professional, and highly organised Customer Service Advisor to join our Sheffield team on a 12-month maternity cover contract, with the potential for a permanent position for the right candidate. As the first point of contact for our customers, you'll play a vital role in ensuring a smooth and positive experience from initial enquiry through to vehicle collection. Key Responsibilities Welcome customers both in person and over the phone Manage repair bookings, vehicle handovers, and customer updates Liaise with technicians, insurers, and suppliers to ensure efficient communication Handle customer queries and resolve issues promptly and professionally Maintain accurate records and update systems with attention to detail Support the team in delivering an exceptional customer experience About You Previous experience in a customer service, administration, reception, or service advisor role Excellent communication and interpersonal skills Strong organisational skills with the ability to multitask in a busy environment Confident IT user with the ability to learn new systems quickly Positive, proactive, and customer-focused approach Automotive industry experience is desirable but not essential What We Offer Competitive salary with bonus opportunities Ongoing training and development Career progression opportunities within a growing business Supportive and collaborative working environment Employee benefits package Potential for a permanent position following the maternity cover period If you're passionate about delivering outstanding customer service and want to join a business that values Excellence, Innovation, and Integrity, we'd love to hear from you. Apply today and become part of the Steer Automotive Group team in Sheffield.