Mandarin Customer Service Assistant | £30,000 - £36,000 | East London (1 day WFH)
A growing organisation is seeking a Mandarin-speaking Customer Service Assistant to join their customer operations team. This role is ideal for someone with strong communication skills and experience managing customer enquiries, scheduling works and coordinating with internal and external stakeholders.
Responsibilities
• Handle incoming customer calls and general enquiries.
• Coordinate works between customers and contractors, from handover through to the end of the warranty period.
• Maintain accurate records, keeping all stakeholders updated on progress.
• Track and chase contractors for updates on outstanding works/defects.
• Ensure internal planners are kept up to date.
• Provide clear updates to purchasers and housing partners, including follow-up calls.
• Manage customer expectations and deliver a consistently high standard of service.
Skills & Experience
• Fluent in Mandarin, with strong written and verbal English communication skills.
• Minimum 2 years’ experience in a customer service or coordination role.
• Confident using Microsoft Office (Excel, Word, PowerPoint).
• Strong organisation and time-management abilities.
• Calm under pressure with a proactive, positive approach.
• Team-focused and able to build rapport with a wide range of stakeholders.
Package
• Full-time, Monday–Friday
• Office-based role
• Benefits package available (details provided at offer stage)
• Training, development and mentoring opportunities may be available