Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you'll champion high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You’ll be a brand ambassador ready to recommend our newest Food products, delivering remarkable service so customers feel valued every time they shop with us.
Work Pattern
Week 1
Sunday 06:00-10:00
Friday 06:00-10:00
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and in-store devices to enhance the customer experience
Qualifications & Capabilities
* High levels of customer service
* Attention to detail and commitment to excellent work
* Open to and act on feedback; ask for feedback regularly
* Ability to plan and manage own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Role Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Retail
Equal Opportunity
Marks & Spencer is committed to Inclusion, Diversity and Equal Opportunities. We offer flexible working and are ready to discuss reasonable adjustments to our recruitment process to ensure fair assessment.
We are ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. If you consider yourself to require reasonable adjustments to any part of our recruitment process, please share those requirements when completing your application.
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