Overview
Service Centre Advisor
Hours: 37.5 hours per week (Mon‑Fri 09:30‑17:30) with 1 in 4 Saturdays 09:00‑13:00 (Jan‑Aug) contracted and paid as overtime.
Salary: £25,687.70 per annum.
The Camping and Caravanning Club is the world’s oldest and largest club for all forms of camping, aiming to help people enjoy the simple pleasures of camping.
We are recruiting a Service Centre Advisor. The successful candidate will support the Service Centre Management Team by delivering outstanding customer service and high‑quality member communication across all channels, consistently meeting agreed KPIs and SLAs while maintaining a friendly, professional, solutions‑driven approach.
Responsibilities
* Champion the value of Club membership by confidently communicating its benefits and proactively engaging non‑members to drive membership growth.
* Handle all member and non‑member bookings for Club Sites, aiming to convert every enquiry into a confirmed booking while offering attractive alternatives when first choice is not available, providing sales through service.
* Manage membership renewals efficiently, processing payments and ensuring a seamless, positive renewal experience for every member.
* Conduct outbound calls to support retention, bookings management, and other targeted campaigns as directed by the Service Centre Management Team.
* Be confident and knowledgeable on all Club products and services to deliver exceptional service on all calls, both inbound and outbound.
* Utilise persuasion skills to encourage members to engage more with the club or renew their membership.
* Provide exceptional service on every call, combining friendliness with professionalism to deliver accurate information and build strong member relationships.
* Consistently meet and exceed call‑handling KPIs, contributing to overall performance and success of the Service Centre.
* Drive customer satisfaction in line with Net Promoter Score expectations.
* Recognise when confidentiality is required and remain professional at all times, ensuring compliance with GDPR and payment processing regulations.
Qualifications
* GCSEs or equivalent in English and Maths.
* Competent with Microsoft Office packages.
* Experience in a busy customer environment or team.
* Experience in customer interactions, service, and persuasive skills.
* Good working knowledge of processes, understanding, and time management.
* Excellent customer‑facing, relationship‑building, and interpersonal skills.
* Excellent standard of verbal and written communication, both internally and externally.
* Experience of sales through service and product knowledge.
Benefits
28 days annual leave plus bank holidays and a holiday purchase scheme.
10% pension (5%/5%).
3× salary life assurance.
Employee assistance programme.
Free staff membership for discounts on Club sites and retail partners.
Hybrid working model: 2 set days in office with option to work from home the remainder of the week after probation.
Equality and Diversity
We are an equal opportunities employer and actively committed to promoting equality and diversity. We especially encourage expressions of interest from people currently under‑represented within the Club, including those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds.
Armed Forces Covenant
We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply.
Application
Valid evidence of the right to work in the UK is required.
Applications close 18th May 2026.
#J-18808-Ljbffr