Administrator Location: Kettering Company: Total Parking Solutions Ltd Pay: £26,190.45 per year Contract: Full-time, Permanent (41.25 hours per week, 09:00 – 17:15, Monday – Friday, including a 30-minute paid break) About Us Total Parking Solutions is firmly established as one of the UK’s leading providers of car park management services, operating extensively throughout the country. As part of the Intelli-Park Group, we are committed to our Good to Great journey, embedding our VISTA values – Visionary, Intentional, Synergy, Tenacity, and Accountability – into everything we do. We now have an exciting opportunity for a motivated and detail-oriented Administrator to join our Enforcement Department in Kettering. Job Summary As an Administrator, you’ll play a key role in ensuring the smooth running of the Enforcement Department. You will process and manage parking charges, appeals, and permits, while providing excellent service to clients and customers. Attention to detail and the ability to work under time pressure are essential to succeed in this role. Key Responsibilities Support the Enforcement Department to ensure tasks are completed accurately, on time, and in compliance with the BPA Code of Practice / Single Code of Practice and DVLA Guidelines. Process parking charges, permits, appeals, and evidence for the Independent Appeals Process. Quality check ANPR and MNPR data before notices are issued. Process and record payments on our bespoke systems. Handle general office administration including incoming/outgoing post. Respond to client requests promptly and effectively. Answer and manage incoming telephone calls with professionalism. Key Requirements Minimum two years’ experience in an administrative role and/or call centre environment. Strong communication skills, both written and verbal. Excellent organisational and time management skills; reliable and punctual. Proficient in Microsoft Office and Outlook. Knowledge of GDPR and confidentiality principles. Flexible and willing to occasionally support weekend work if business needs require. What We’re Looking For – VISTA Values in Action Visionary – You take a forward-thinking approach, spotting improvements to processes and service. Intentional – You work with purpose, delivering tasks accurately and on time. Synergy – You collaborate across the team, supporting colleagues and clients. Tenacity – You stay focused under pressure, solving challenges and keeping standards high. Accountability – You take ownership of your tasks and responsibilities, ensuring quality every time. Why Join Us? Competitive starting salary of £26,190.45 per year. Office-based role with structured working hours and a paid daily break. Opportunity to grow your career in a supportive, values-led environment. Training and knowledge to help you flourish within a stimulating culture. Additional Information This role requires a DBS (Disclosure and Barring Service) check. Proof of identity and eligibility to work in the UK must be provided at interview stage. Candidate privacy: By submitting your application, your data will only be used to assess your suitability and will be stored in line with our privacy policy. Job Types: Full-time, Permanent Schedule: Monday to Friday (overtime may be required) Work Location: Office-based (Kettering)