About the role
Senior Complaints Officer role with Essex County Council, supporting Harlow District Council on a temporary basis.
Location: Harlow. Employment type: Temporary, Full Time. Salary: £200 per day (umbrella). Closing date: 16 September 2025. This post requires the successful candidate to be based on site 2 days per week.
Essex County Council is supporting Harlow District Council to recruit a temporary Senior Complaints Officer on a 6–12 month basis.
The role
The Housing Property team in Harlow Council is looking for a confident individual with excellent communication skills to focus on responding to complaints and enquiries relating to housing and property issues. The team handles a range of functions, including:
* Capital delivery – stock investment programme worth over £51m in 25–26, including improving homes for tenants
* Fire safety – reducing outstanding fire risk actions
* Technical compliance – inspecting and repairing technical components such as electrical or mechanical installations
We receive many enquiries and potential complaints from residents and councillors. The successful candidate will enjoy interacting with a wide range of people and will be able to problem solve in a proactive and professional manner.
Key responsibilities
Track, monitor and respond to incoming issues. Maintain a high standard of written English and demonstrate a commitment to customer care. Interact with residents by email, telephone and letter and represent the council publicly as needed.
The experience you will bring
* Previous experience in a customer facing role
* Strong communication skills and confidence in writing letters in response to queries and complaints
* Confident user of Microsoft Office packages
* Well organised with the ability to manage a varied and busy workload
What you should do next
If you are interested in this role, please apply via the Working for Essex website. For any queries related to this post, email louise.butler@essex.gov.uk.
Job details
* Seniority level: Mid-Senior level
* Employment type: Temporary
* Job function: Other, Information Technology, and Management
* Industries: Government Administration
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