Overview
Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected.
Why Convergence Group?
We believe in investing in our people. You'll get tailored training, a mapped-out development path, and clear career progression. The more value you bring, the more you’ll grow – and be rewarded. Start your tech career with us and help drive the future of connectivity.
What You’ll Do
* Deliver top-notch customer service by resolving technical issues and keeping customers in the loop.
* Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi-Fi APs.
* Manage incident and request tickets with precision, escalating to senior engineers when needed.
* Assist with hardware and vendor management, ensuring swift resolution of faults.
What You’ll Need to Apply
* At least 1 years’ support experience in a busy, customer-focused service desk or NOC environment.
* Solid understanding of LAN/WAN technologies, ideally with a networking qualification like CCNA (or working towards it).
* Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis.
* Ability to obtain BPSS, SC, and NPPV3 clearance for this role.
Perks of the role
* We\'re dynamic and fast-paced.
* You\'ll bag a fantastic base salary of £28,000-£35,000.
* 33 days holiday (including bank holidays and it only gets better!).
* Robust benefits, including an enhanced pension, Private Medical Insurance, Income Protection & Life Assurance.
* Learning and development? Absolutely!
* Dog-friendly office? Heck, yeah!
The Nitty Gritty
* Full-time, 37.5 hours per week, Monday to Friday (shifts of 7-3:30 / 9-5:30 & 10:30-7).
* A requirement to work weekends on a rota basis but days off given in the week and overtime paid for additional hours.
* Office-based role.
Ready to start your journey in tech? Apply now!
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