About Ticketer Group Ticketer has grown to become the UK’s market leader in smart electronic ticketing technology across the public transport sector. Ticketer’s software enables passengers to use the latest payment technologies, whilst providing operators with real-time performance insights to improve efficiency, service levels, and profitability. An exciting opportunity has opened for a technically minded Customer Support Coordinator who will join our Customer Support team in supporting our customers as they join and grow with us. This role will suit an enthusiastic, multi-tasker with excellent communication skills, who loves to make a difference. The role will include: Engaging with customers, primarily over the phone or by email, enhancing Ticketer’s already well-renowned name in supporting our customers Driving a successful customer experience by assisting those at varied skills levels (from new customers to experienced users) to get the most out of our systems Building an in-depth understanding of the Ticketer product to support customers and provide technical assistance Liaising with all parts of the business, escalating technical queries as appropriate. Coordinating some of our partners and liaising with all parts of the business to ensure the best possible customer experience Embracing and promoting the Ticketer brand and ethos, playing a pivotal role in the Ticketer team We are looking for someone who: Is competent in technology, and able to absorb new technologies and systems easily Has a passion for delivering great customer service With prior experience in supporting SAAS or Cloud-based solutions Is quick to learn, driven, positive, and adaptable Has excellent communication, Investigatory, problem-solving, prioritisation, and time management skills Is comfortable working under their own initiative Good problem-solving skills, like a challenge and focus on quality In addition to a fulfilling career with us, Ticketer will offer you: An environment to do your best work from wherever works for you A company culture that promotes wellbeing – we offer Private Health Insurance, Access to Mental Health Support, and an annual allowance to put towards your wellbeing 25 days holiday, which increases with tenure, and 3 half-day Summer Fridays, birthdays off, and a holiday buy/sell scheme Plus a few more which we are excited to tell you about!