Pay: £13.00 per hour Job Description: Red Recruitment is working on behalf of a well-established engineering and service business to recruit a Customer Service Advisor for their Service team. This role is central to the customer experience. You’ll be responsible for managing service jobs from start to finish, acting as the main point of contact for customers, engineers, and internal teams to ensure work is scheduled efficiently and completed smoothly. Key Responsibilities Act as the main point of contact for customers before, during, and after service jobs Provide regular updates to customers regarding job progress and engineer attendance Liaise closely with Field Service Engineers, technical support teams, and workshop supervisors Schedule engineers efficiently to minimise customer downtime and maximise productivity Proactively book routine servicing, maintenance agreements, and new machine commissioning Manage service jobs end-to-end using SAP and Field Service Management systems Ensure all job documentation is completed accurately and on time for invoicing Coordinate third-party services when required to resolve machine issues Manage warranty processes, including parts returns and documentation Gather customer feedback and conduct service satisfaction surveys Support service and parts aftercare teams with estimates and handovers to maximise service opportunities Skills & Competencies Essential: Excellent telephone manner with strong verbal and written communication skills Proven customer service experience (call centre or similar environment) Strong organisational and time management skills Ability to take initiative and make confident decisions Professional, reliable, and detail-focused Team-oriented with strong interpersonal skills Desirable: Experience within an engineering, manufacturing, or technical service environment Familiarity with SAP or service management systems (training provided if required) Personal Attributes Proactive, positive, and solution-focused attitude Comfortable working in a fast-paced, changing environment Willing to learn, develop, and continuously improve High standards with a “get it right first time” mindset What’s in it for You Stable, full-time position with a reputable company Supportive team environment Training and development opportunities Opportunity to play a key role in delivering high-quality customer service