We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!
Are you an experienced insurance professional with a background in commercial or pricing roles? Do you combine strong technical knowledge of insurance products and processes with the ability to turn complex data into clear, actionable insights? Then this could be the opportunity for you!
We’re looking for a Persistency Performance Manager to join our Retail Pricing team in either Salford Quays, Manchester, Haywards Heath, West Sussex or working remotely.
In this role you’ll play a pivotal role in shaping our customer retention strategy, driving performance across renewal KPIs, and influencing cross-functional initiatives to improve persistency outcomes.
Core skills we’re looking for to succeed in the role:
1. Insurance industry experience in a commercial or pricing related role
2. Technical knowledge of insurance processes and products
3. Ability to turn large sets of disparate data into actionable insights
4. Highly numerate and analytical way of thinking, with a strong background in Data Analysis / Commercial Impact
5. Ability to work collaboratively and manage multiple initiatives across different areas of the business (Product, Change, Finance, Digital, Operations)
What’s involved:
6. Own all Persistency KPIs, working closely with the business to understand performance and exploit risks and opportunities
7. Be able to clearly articulate the key drivers of renewal performance and disseminate this to the business in particular senior stakeholders
8. Support creation and lead execution of the customer persistency strategy
9. Lead tactical commercial initiatives across functional teams to deliver new capability or improvements in persistency performance
10. Work closely with finance to support Persistency forecasting, budget and retrospective analysis processes. Ensuring all Persistency KPIs are appropriately defined
11. Drive the retention change agenda by leading the development of new strategies and initiatives from concept through to deployment
12. Access and analyse often large amounts of information, data and market intelligence from multiple sources to create insight to optimise trading activities and generate new tactical and strategic initiatives
13. Work with the business to ensure all Persistency KPIs are effectively managed with the ability to hold other business functions accountable for delivery where appropriate
14. Put in place appropriate engagement with cross functional teams to support the delivery of group wide business objectives
15. Give commercial support to strategic projects to ensure appropriate commercial and customer outcomes are achieved
Experience
16. Experience of working within a highly regulated environment
17. Understanding of the insurance/financial services industry, its products and key regulations
18. Strong stakeholder management experience within a fast paced, matrixed environment
19. Proven team leadership, experience in building, motivating and inspiring high-performance teams
20. Ability to flex leadership style in order to engage and influence a wide range of stakeholders
21. Exposure to insurance business functions – pricing, digital, finance, operations, underwriting
22. Exposure to senior management level and above in a customer-focused business
Skills
23. Highly numerate and analytical. Ability to solve problems and distil complex information into clear insight and recommendations
24. Ability to influence senior stakeholders and external suppliers
25. Highly motivated self-starter
26. Ability to take quick confident decisions at a strategic level to move things forward
27. Structured thinking to find solutions to complex problems and the ability to adopt a pragmatic way forward
28. Strong leadership skills - ability to lead teams and champion the customer persistency agenda (a key focus for the business)
29. Confidence in prioritising and balancing competing work streams
30. Excellent communication & presentation skills, both verbal and written
31. Good time management and organisation skills
32. Attention to detail
33. Entrepreneurial mind-set with the ability to spot opportunities
34. Strong organisational & planning skills
Knowledge
35. Ideally an excellent understanding of retail insurance products, the insurance industry and the different distribution channels.
36. Subscription-based businesses in other sectors will be considered.
Behaviours
37. Professional, confident and personable
38. Commercially focused with a strong customer ethic
39. A flexible approach and positive attitude
40. An agile approach to project management and the ability to react rapidly to changes in business priorities to take advantage of emerging opportunities
41. Able to work independently or collaboratively as part of a team
42. Able to manage internal and external stakeholders
43. Strives to drive business improvements to contribute to the success of the business
44. Self-motivated, enthusiastic, targets driven, and results focused
45. Analytical by nature with an aptitude for data-based decision making
46. A determined attitude to deliver change and rapidly overcome obstacles.
So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.
We pride ourselves on being a great place to work. to see what our colleagues think about working here.
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full .
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.