We have a new opportunity for a Retention Proposition Manager to join the team on a permanent basis.
You’ll be at the forefront of driving customer retention by optimising our existing Breakdown membership proposition, and developing new, compelling experiences that keep our members engaged and loyal.
Ensuring our customers’ needs are at the heart of every decision, you will work closely with cross-functional teams across the RAC to help us deliver improvements. From enhancing our current member proposition to driving new ideas and seeing them through to delivery, your work will directly impact customer satisfaction, retention, and revenue growth.
You'll thrive in a fast paced, ever-changing environment where your expertise and ideas will drive real impact and help shape the future of our member experience.
This role will be a hybrid role, where you will spend two days in our Bradley Stoke (Bristol) offices, and three days at home.
As a Retention Proposition Manager at RAC, you’ll get benefits that go the extra mile
* Earnings That Motivate - enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.
* Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
* Time Off That Matters - enjoy 25 days annual leave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
* Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.
* Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
* Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.
What You’ll Do
* Define and develop new propositions that ensure we deliver our churn and revenue targets in Retention.
* Work with Contact Centre and myRAC channels to ensure changes are delivered effectively
* Become a subject matter expert on our Consumer member base.
* Drive, motivate and manage stakeholders to deliver in-flight changes to our proposition and member experience.
* Influence and negotiate with key internal and external stakeholders to ensure appropriate priority is given to proposition ideas, tests and permanent change.
* Build plans and budgets, in conjunction with key stakeholders, to deliver targets for your propositions.
What You’ll Need
* To be able to think like a customer and champion their needs across a diverse audience.
* To be able to leverage customer insight and assess existing solutions and generate new ideas.
* The ability to work with numbers to be able to assess proposition performance and identify weakness/opportunity.
* Have experience in financial business cases.
* The ability to influence stakeholders of all levels from across the business to change.
We’re Orange Heroes
RAC is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, age or gender identity.
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