Patient Pathway Assistant
We are looking for an individual with excellent people skills and experience in reception work, administration, and telephone appointment centre operations to join our large, busy and friendly Radiology Admin Team.
Key Responsibilities
The role will include performing specialised reception cover, booking specialised imaging appointments and administrative duties, as well as dealing with queries face‑to‑face and over the phone. You will be front line in meeting and welcoming patients, visitors and staff to the department and therefore you must be confident in dealing with people at all levels.
In this role you will cover the Basildon Hospital site, which includes Orsett Hospital, Brentwood Community Hospital, St Andrews Billericay and Thurrock Community Diagnostic Center. The candidate must be able to travel to these sites.
We work various shifts over 5 days from Monday to Sunday, with different shift patterns and weekend work applicable to this role. Our department is open from 8am to 8pm. Shift examples: 8am-4pm, 9am-5pm, 10am-6pm, 12pm-8pm. All shifts will be on a rota.
The main duties of this role include reception work — checking in and out patients, dealing with patient queries, and booking appointments.
The role will cover different reception areas and a call centre within the main Basildon site and 4 off‑site locations, and you will be required to travel to these sites.
Key Locations
* Main X‑Ray Department
* Ultrasound Department
* CTC Reception
* Courtyard MRI and CT
* Maternity Ultrasound Reception
* Orsett X‑ray Department
* St. Andrews Centre, Billericay
* Brentwood Community Hospital, X‑ray Department
* Thurrock Community Diagnostic Center, Grays
Required Experience and Skills
* Experience working in a patient/customer‑facing role.
* Excellent telephone manner.
* Attention to detail.
* Work accurately and calmly under pressure.
* High level of computer literacy.
* Ability to multi‑task.
* Excellent timekeeping.
* Flexibility to cover colleague absence.
* Flexibility to change days/hours if needed.
Additional Information
No VISA sponsorship available for this role.
Job is 37.5 hours per week.
Closing date: Wednesday 20 May 2026.
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