Your new company
An award-winning Swansea-based manufacturing company.
Your new role
We are seeking an experienced and highly organised Internal Sales Coordinator to join our team in Swansea.This is a key role within the business, acting as the central point between customers, the external sales team, and internal departments. The successful candidate will be responsible for managing the full sales order process, supporting sales activity, and ensuring excellent customer service at all times.
Key Responsibilities
Sales & Account Support
Support the external sales team in managing customer accounts and achieving targets
Process and follow up on sales enquiries and leads
Maintain strong communication with customers and internal teams
Monitor customer activity and provide sales reports
Order Processing & Management
Accurately process customer orders using SAP
Verify pricing, lead times, quantities, and delivery requirements
Manage orders from receipt through to delivery
Liaise with suppliers and factories to ensure timely fulfilment
Monitor open orders and resolve any issues
Customer Service
Act as the main point of contact for customer queries
Provide updates on orders, deliveries, and product availability
Handle complaints professionally and raise Non-Conformance Reports where required.
Quotations & Pricing
Prepare and issue quotations to customers
Check stock availability and pricing structures
Liaise with factories for pricing support where needed
Ensure all quotations are approved prior to release
Invoicing & Administration
Generate delivery notes and invoices via SAP
Prepare export documentation and shipping paperwork
Support credit control processes (statements, overdue accounts)
Maintain accurate customer records
Additional Duties
Manage customer portals and update order information
Complete customer documentation and certification requests
Provide ad hoc administrative support to the sales team
What you'll need to succeed
Ideally, you will have 2-3 years' experience in a sales support / internal sales / customer service role.
Strong communication and organisational skills
High level of attention to detail and accuracy
Confident working with Microsoft Office (especially Excel)
Desirable
Experience using SAP or similar ERP systems
Background in manufacturing, distribution, or technical sales environments
Understanding of export processes
Personal Attributes
Proactive and solutions-focused
Strong team player with the ability to work independently
Able to manage multiple priorities in a fast-paced environment
Customer-focused with a professional approach
What you'll get in return
This is a superb opportunity to join a successful company with a global footprint, along with a rich history. This is a permanent role; the salary is £26,500 plus benefits. Hours of work are 9am to 5pm with 1 hour for lunch. You will be fully office-based for the first 6 months. After 6 months, there is hybrid work available: 3 days in the office, 2 days from home. There is also a flexible working system in place, whereby you can build up to 2 days flexitime.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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