We are seeking a reliable and motivated IT Support Analyst to join our IT Service Desk team in Glasgow. The ideal candidate will have solid technical background in 1st and 2nd line IT support, for the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of supporting the Microsoft Infrastructure arena.
This role will play a pivotal role in ensuring the processing and prioritisation of Service Desk tickets for end-users.
Key Responsibilities:
* To Provide prompt and efficient technical support to end-users for a wide range of IT issues, including hardware and software problems, ensuring that incidents are resolved within established service level agreements.
* Manage and administer Microsoft Office 365 services, including user account management, email configuration, and troubleshooting O365-related issues.
* Administer and maintain Microsoft Intune for mobile device management, ensuring the security and functionality of mobile devices within the organisation.
* Manage and maintain SharePoint sites, libraries, and permissions. Troubleshoot and resolve SharePoint-related issues.
* Diagnose and resolve hardware issues for desktops, laptops, printers, and other peripherals. Coordinate hardware repairs or replacements as needed.
1. Provide end-user support for various business applications, assisting ...