Customer Advisor - Private Medical Insurance
Starting salary: £25,100 to £28,500 (depending on hours, skills, and experience) plus additional benefits
About the role: You will work in a fast-paced, telephony-driven environment supporting customers through their health claims journey. Responsibilities include confirming appointments, resolving bill queries, and assisting with treatments such as overnight care, outpatient procedures, diagnostics, scans, or aftercare. You will also handle customer dissatisfaction with team support.
Our expectations: We value integrity, ownership, and good decision-making. We seek individuals who genuinely care about customers and colleagues, speak up, and act responsibly.
Development and benefits: We offer a warm welcome, growth opportunities, and tailored development to help you succeed. Contracts are typically 35 hours/week, with options for part-time after training, and the possibility to increase hours for higher pay. Flexible shifts are available between 08:00 - 18:30, Monday to Friday, with one Saturday shift every six weeks.
Skills and experience:
* Excellent communication skills and customer service experience
* Empathy towards customers, supporting them through difficult times
* Ability to ask the right questions and check facts meticulously
* Knowledge of insurance or financial services is a plus but not required
Benefits include:
* Salary: £25,100 to £28,500, with potential to increase to £31,200 after training
* Bonus: Up to 6% of annual salary based on performance
* Pension: Up to 14% contribution from Aviva
* Holiday: 25 days plus bank holidays, with options to buy or sell days
* Discounts: Up to 40% on Aviva products and other retailers
* Share plans: Up to £1,200 of free shares annually and participation in Save As You Earn
* Additional policies: Parental and carer’s leave, flexible benefits including cycle to work
Inclusivity: We welcome applications from all backgrounds and experiences. Flexible working arrangements, including part-time and job shares, are supported. Our work model combines office and remote work to suit our needs and yours.
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