Overview
An exciting position with the Moor to Sea Admin Team will offer the successful candidate the opportunity to support across multiple areas based within Totnes Hospital and support our Outpatients Department at Ashburton and Dartmouth Health and Wellbeing Centres when required. Being a driver with their own vehicle is essential.
Our Admin Support will work as a member of the Admin team providing a quality clerical service to all users. They will be based at Totnes Hospital and work as a member of the Moor to Sea admin and clerical team (Totnes Hospital, Ashburton Health and Wellbeing Centre and Dartmouth Health and Wellbeing Centre), providing a quality reception, ward clerk and clerical service. The Admin Support is responsible for their own workload, undertaking reception, administrative and clerical tasks associated with the smooth running of all departments. These will include telephone and personal contact with patients, families, carers and professionals involved in the patients\' journey. They will also Undertake Ward Clerk and Reception duties.
Responsibilities
* Maintain confidentiality at all times.
* Communicate with a wide range of clients on day-to-day matters, in person, by telephone, and electronically.
* Ensure patients are treated with courtesy, dignity, and respect, using tact and discretion as appropriate.
* Receive all visitors in a courteous, efficient, and friendly manner.
* Assist with non-medical enquiries within the remit of the role, ensuring all non-routine and medical enquiries are referred to the appropriate person.
* Admit and discharge patients using the hospital systems.
* Book appointments for MIU, Out-patients, and Imaging.
* Request and trace notes as appropriate.
* Distribute and redirect mail.
* Highlight appointments during admission to the attention of the nurse looking after the patient; ensure transport is booked if required.
* Assess and prioritise verbal, electronic, and written information.
* Work independently and as part of a team, providing an efficient clerical service, including maintaining stock levels of general and clinical supplies using the Agresso system.
* Use own initiative to prioritise workload, managing time effectively to meet deadlines.
Working for our organisation
Totnes Hospital has a warm and welcoming atmosphere. The administrative team take great pride in their work. The team work well together and offer fantastic support to the wider teams working not only at Totnes Hospital but at the Health and Wellbeing sites as well. We are fortunate enough to work with many specialties throughout the organisation and this adds to the diversity and breadth of this role. The focus is on excellent customer service to all, supporting our colleagues and maintaining a sense of humour alongside a professional nature which contributes towards the positive working environment offered by the Moor to Sea Admin Team.
Why work with us
Detailed job description and main responsibilities include:
* Communicate effectively in writing and verbally with: Patients, Carers/Relatives, Admin and Clerical Staff, Senior Managers, Hospital Staff (Trained/untrained Nurses, Facilities Services, Occupational Therapists, Physiotherapists), Consultants/GPs.
* Value each person as an individual, respect their aspirations and commitments, and seek to understand their priorities, needs, abilities, and limits.
* Earn the trust placed in us by insisting on quality and striving to get the basics right every time: safety, confidentiality, professional and managerial integrity, accountability, dependable service, and good communication. We welcome feedback, learn from our mistakes, and build on our successes.
* Respond with humanity and kindness to each person\'s pain, distress, anxiety, or need.
* Put patients first in everything we do by reaching out to staff, patients, carers, families, communities, and professionals outside the NHS.
* Strive to improve health and well-being and people\'s experience of the NHS. Value excellence and professionalism wherever we find it.
* Use resources for the benefit of the whole community and ensure nobody is excluded or left behind.
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, and we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer\'s Passport scheme that links you into support and discounts.
Important information
* We reserve the right to close vacancies early if we receive a high volume of applications. Apply promptly.
* Please read the job description carefully and tailor your application to reflect the requirements of the role.
* Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
* Correspondence will be sent via Trac, text, and email. Please check your email and Trac account regularly.
* Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
* If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
* It is your responsibility to ensure the timely receipt of appropriate references.
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.
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