Your role
We’re looking for an experienced Service Manager to lead our regional service operations across our CTS division, supporting our recent Kingsdown acquisition. This is a key leadership role with responsibility for developing a high-performing field service team while ensuring consistently high engineering standards, customer satisfaction, and commercial performance.
You’ll play a central role in shaping service delivery, strengthening customer relationships, and driving operational excellence across the region with the autonomy to make a real impact.
What You’ll Be Doing
* Lead, coach, and develop a regional field service team, building capability, engagement, and a strong performance culture
* Plan and coordinate the safe and efficient deployment of field service engineers, ensuring service activities are completed on time and to a high standard
* Champion a strong health, safety, and quality culture, ensuring compliance with all relevant regulations and company standards
* Act as the primary point of contact for key regional customers, managing relationships and ensuring service expectations are consistently met or exceeded
* Monitor and manage service performance, KPIs, and cost controls, using data-driven insight to improve efficiency and profitability
* Identify and maximise service-related sales opportunities, including parts, service upgrades, and extended service agreements, through close collaboration with engineers and customers
* Work closely with sales, marketing, and technical teams to deliver a joined-up, customer-focused approach
* Ensure accurate and timely data is maintained within CRM and reporting systems to support operational and strategic decision-making
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
* HNC/HND (or equivalent) in Engineering or a related technical discipline
* Proven experience (typically 3–5 years) in a technical service, engineering management, or operational leadership role
* Experience leading and managing field-based engineering teams
* Strong understanding of industrial equipment such as compressed air systems, rotating machinery, or mechanical/electrical servicing
* Strong communication and interpersonal skills, with the ability to build trusted relationships with customers and internal teams
* Full UK driving licence
* Willingness to travel nationally on occasion, including overnight stays
In return, we offer
* A key leadership role within a growing and evolving business, including the CTS division and our Kingsdown acquisition
* The opportunity to shape and influence regional service operations, with real autonomy and visibility
* Company vehicle, laptop, and mobile phone
* Pension scheme and company benefits
* Ongoing professional development and training to support your growth
* A supportive, collaborative working culture that values safety, quality, and continuous improvement
Contact information
Talent Acquisition Team: Harriet Strauss
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