This role supports the Newham Together Café in delivering out-of-hours support to adults experiencing or approaching a mental health crisis. You will provide short-term, person-centred support through 1:1 sessions, safety and recovery planning, and wellbeing activities, and by signposting to local services.
You will help create a safe space that promotes wellbeing, reduces isolation, and prevents escalation to emergency or statutory mental health services. The role also involves maintaining accurate records, building relationships with community partners, and contributing to the ongoing development of the service.
What you’ll do
* Provide emotional support, crisis de-escalation and wellbeing interventions to clients.
* Create a welcoming, calm, and warm environment for clients.
* Empowering clients to engage effectively in their liaisons with professionals within the community mental health teams, social work teams, housing providers, health professionals, Job Centre Plus, etc., through personalised signposting and referrals
* Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person-centred plans.
* Work flexibly and proactively as part of a team to ensure service coverage and that contractual obligations are met.
* Develop co-produced group interventions, peer support networks, and other community-based approaches to empowering clients to achieve their goals and aspirations and to encourage clients to access these opportunities.
* Actively monitor the health, wellbeing, safety, and security of the service and its clients, ensuring all concerns are followed up promptly and in line with procedures.
Please check the job pack for more information.