Manufacturing IT/OT Support Technician
Location: Siemens Energy - Worcester, UK
Contract: 6 months initial (likely extension)
Working Pattern: 5 days on site, 8 hours/day, Mon-Fri
Rate: £40-£54/hour (Inside IR35 via umbrella)
Start: ASAP
Other: Basic DBS required, must confirm notice period
Role Overview
Hands-on IT/OT support role in a live manufacturing environment, supporting production-critical systems, industrial connectivity, and factory digital infrastructure. Focus on uptime, troubleshooting, cybersecurity compliance, and IT/OT integration.
Key Responsibilities
OT & Production Support
* Support and troubleshoot OT systems (PLCs, HMIs, sensors, industrial PCs)
* Resolve production incidents and minimise downtime
* Support machine connectivity and industrial systems
Networks & Infrastructure
* Maintain and troubleshoot OT network connectivity (industrial Ethernet, Switches, VLANs)
* Support secure connectivity for production and vendor equipment
* Maintain network and system documentation
Systems & Projects
* Support IIoT and manufacturing digitalisation initiatives
* Assist with IT/OT project implementation and system upgrades
* Support MES/SCADA/industrial software where applicable
Cybersecurity & Compliance
* Support secure OT operations aligned with IEC 62443/ISO 27001
* Assist with patching, secure configuration, and vulnerability management
* Support incident response for cyber/operational events
Asset & Service Support
* Maintain OT asset inventory and documentation
* Support backup, recovery, and disaster recovery processes
* Provide occasional support cover for IT user support functions
Stakeholder Collaboration
* Work with engineering, operations, maintenance, vendors, and IT teams
* Act as a technical bridge between IT and OT environments
* Communicate issues clearly across technical and non-technical teams
Skills & Experience
Essential
* Experience in industrial/manufacturing OT environments
* Strong troubleshooting skills (IT/OT systems)
* Good networking knowledge (TCP/IP, switching, industrial networks)
* Experience with PLCs, HMIs, or industrial systems
* Strong communication and independent working ability
Desirable
* IIoT/OPC UA/machine connectivity experience
* SCADA or MES exposure
* Knowledge of industrial cybersecurity standards (IEC 62443, ISO 27001)
* Cloud manufacturing platforms (eg, AWS Connected Factory)
Ideal Candidate
A hands-on, production-focused IT/OT technician who thrives in manufacturing environments, can respond quickly to incidents, and supports secure, reliable factory operations while contributing to digital transformation initiatives.