Job overview
An exciting opportunity has arisen for a motivated and focused Service Manager to join the GI Surgery Team.
The division incorporates surgical and medical specialties that manage diseases and disorders of the digestive system. The role is responsible for the careful management of the surgical pathways. You will undertake a key role in a busy and demanding elective service, ensuring we deliver on a range of targets including theatre utilisation, RTT compliance and waiting list management.
The ideal candidate will have a patient centred approach and experience of working within a busy NHS team, with values that are aligned with the Trust’s core values.
You will be located at 250 Euston Road and will be expected to work a hybrid model (on site and at home).
Main duties of the job
As Service Manager you will provide operational support to Colorectal Surgery service. You will be responsible for managing an admin team responsible for outpatients, theatre booking and general admin support to the surgical teams. Reporting to the Assistant General Manager you will lead on RTT, cancer waiting times and will be responsible for achieving activity targets.
In order to be successful, the post-holder will need to have a proven track record of managing RTT and people management. You will be a team player with excellent communication skills and a drive and energy to improve the patient experience. Knowledge of 18 week pathways, and previous admissions or pathway coordination experience would be advantageous.
The post-holder will need to be able to deal with stressful situations that may arise when dealing with patients who are anxious or distressed, or where there are barriers to understanding, using tact, diplomacy and empathy at all times and in line with Trust values.
As Service Manager, you will also need to use developed communication skills in order to deal with patient concerns or complaints with empathy and understanding, finding a solution that assures the patient.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
1. University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
2. National Hospital for Neurology and Neurosurgery
3. Royal National ENT and Eastman Dental Hospitals
4. University College Hospital Grafton Way Building
5. Royal London Hospital for Integrated Medicine
6. University College Hospital Macmillan Cancer Centre
7. The Hospital for Tropical Diseases
8. University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.