IT Service Desk Analyst (1st / 2nd Line)
Central Birmingham (2-3 days onsite)
6 Month Contract (strong chance of extension)
£275 - £300 per day (Outside IR35)
We're partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly.
This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support.
The role
You'll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365.
You'll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There's also a strong focus on Intune for device enrolment, compliance, and endpoint support.
You'll manage tickets end-to-end, support onboarding/offboarding, and work with tools like Microsoft Defender and Sentinel within the wider environment.
What they're looking for
This role requires someone experienced who can contribute immediately in a busy environment.
Key skills:
Windows 10/11 support
Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender)
Active Directory (user management, permissions)
Microsoft Intune (device enrolment, compliance)
ITSM tools (e.g. ServiceNow) and SLA-driven support
Azure (Entra)
Microsoft Defender/Sentinel
Basic networking (DNS, DHCP, VPN)The right fit
Someone practical, organised, and easy to work with, who can communicate clearly with non-technical users and resolve issues efficiently