Cluster Manager
Boots Hearingcare is part of the Sonova family and is committed to transforming lives through better hearing. We deliver tailored hearing solutions, comprehensive assessments, and outstanding customer care.
Why Join Us?
The Cluster Manager role provides a unique platform to build leadership experience, work closely with senior leadership, and develop towards future opportunities such as Senior Regional Sales Manager.
About the Role
As a Cluster Manager, you will work closely with the Senior Regional Sales Manager to lead multiple clinics, support and develop your teams, maintain operational standards, and drive performance.
Responsibilities
* Lead and inspire multi-site teams to deliver outstanding customer experiences.
* Support and develop colleagues through coaching, mentoring, and performance reviews.
* Drive operational and commercial performance across all clinics.
* Work clinically three days per week to support delivery and role model clinical standards.
* Collaborate with Regional and Support Office teams to deliver business priorities.
* Promote a culture of continuous improvement and high performance.
* Champion the values of Boots Hearingcare across your cluster.
Qualifications
* Minimum of 5 years post-qualification experience in hearing care.
* Proven track record of exceeding commercial targets.
* Strong leadership and people management skills, multi-site experience desirable.
* Excellent communication and collaboration skills.
* A passion for delivering outstanding customer care and operational excellence.
Benefits
* Car Allowance: Enjoy a car allowance of £5064 pro rata in addition to your basic salary.
* Competitive Salary: Dependent on experience + Car Allowance and Monthly bonus.
* Boots Discount Card: Exclusive discounts on a wide range of products at Boots stores.
* Free hearing aids for employees when needed.
* Free Flu Vaccine: Available at Boots Pharmacies and discounted for family members.
* Pension Scheme: Comprehensive pension scheme.
* Flexible Benefit Box: Access a flexible benefit box to tailor benefits to suit individual needs.
* Life Assurance Cover: Peace of mind coverage.
* Long Service Awards: Recognition for dedication.
* Generous Annual Leave: Start with 25 days, up to 30 days plus bank holidays.
* Telus: Confidential support network.
Equal Opportunity Statement
Boots Hearingcare is an equal opportunity employer. We are committed to building the strongest, most inclusive teams.
Sonova is an equal opportunity employer and guarantees equal treatment in employment.
Location: Birmingham, England, United Kingdom.
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