The Sinclair Group is looking for a proactive and customer-focused Customer Service Representative to join our established Customer Support Unit in Bridgend. This is an exciting opportunity to become part of a high-performing team of 25 advisors, supporting one of our key automotive brands.
Location: Bridgend
Contract: Permanent, Full-Time
Hybrid Working: 50% home / 50% office (after probation)
Hours: 37.5 per week, Monday-Friday between 8:00-18:00
Salary: Competitive
Free onsite parking when working from the office.
The Opportunity:
Reporting to the Customer Support Unit Manager and working as part of a team of 25 advisors, you will be required to fully engage with your assigned brand and develop strong product knowledge and develop strong working relationships with our dealership teams particularly within Aftersales.
Your duties will include:
1. Managing inbound and outbound Service, MOT and repair bookings with accuracy and care.
2. Making outbound calls to schedule appointments and confirm existing bookings
3. Working closely with service teams to deliver a seamless customer experience
4. Providing clear, accurate information on service options, pricing and availability
5. Handling customer enquiries and resolving concerns promptly to maintain high satisfaction levels.
More about you:
What we are looking for:
6. Previous experience in a customer service role - contact centre experience is a bonus
7. Confident, professional communication skills with a friendly and courteous approach
8. Strong organisational skills and the ability to manage tasks effectively
9. Knowledge of automotive services or dealership operations is advantageous
10. A positive, adaptable mindset suited to a fast-paced environment
What’s in it for you?
11. 30 days annual leave including bank holidays (pro rata) which increases with length of service
12. Birthday day off
13. Contributory Pension Scheme
14. Staff discounted parts and servicing plus a free MOT every year
15. Recognition of length of service at 5,10,20,30 & 40 years anniversary
16. Life Assurance (death in service benefit) *
17. Staff Car Scheme*
18. Colleague Referral Scheme / Customer Referral Schemes
19. Cycle to Work Scheme
20. Employee Assistance programme with access to a 24/7 helpline
21. Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
22. Development opportunities within the Sinclair Group
If you would like to join our Customer Support team, please send us your CV and a covering letter, including your salary expectations.