CUSTOMER SERVICE ADMINISTRATOR | PRESTON BROOK | PERMANENT | up to £28,000 DOE
Permanent - Fully Office Based
Shift based rota: Monday to Friday (between 7am to 6pm), one Saturday in 10 (8am to 12noon)
An exciting opportunity has arisen for a Customer Service Administrator to join our well-established client based in the Runcorn area. You will be joining a collaborative team, working closely with the business development and account management teams, to support with the coordination of client contract requirements within the facilities management industry.
You will be…
* Managing incoming calls and emails to raise or update work orders
* Allocating jobs through the ticket system
* Diagnosing faults by asking the right questions and assigning to the correct engineer or manager
* Ensuring jobs are completed within agreed timescales
* Recording accurate technical details to support first-time access and fixes
* Updating customers on repair progress
* Maintaining clear and accurate notes, including unscheduled tasks
* Coordinating daily with engineers to support efficient job completion and callouts
* Closing jobs accurately for invoicing
* Logging and directing complaints, compliments, and dissatisfaction to the appropriate person
You will have…
1. Must have full driving licence and own vehicle – due to the location of th...