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Join to apply for the One Stop - Customer Service Assistant role at Tesco
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We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
1. Serving customers with passion and pride, providing natural and great service.
2. Encouraging customers to give feedback through the 'have your say' survey.
3. Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
4. Practicing all training to ensure safe work practices.
5. Participating in seasonal, community, and charity events to create an inclusive atmosphere.
6. Understanding store performance and your role in delivering profit.
7. Living our values, making everyone feel welcome, and following policies.
8. Clocking in and out at the start and end of shifts for accurate pay.
9. Following security procedures and wearing safety equipment to keep everyone safe.
10. Following the 'think 25' policy when serving age-restricted products.
11. Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
12. Maintaining a clean, tidy, and organized store environment.
13. Possibly managing shifts in the absence of supervisors.
14. Following all training to ensure safety and legality in the store.
15. If applicable, managing Post Office operations, including passing background checks.
Flexible Working
We support flexible working arrangements. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers are at the heart of everything we do
* We treat each other well
* We work as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily with a wide range of products and services, including Post Office, vending, and more.
We are a subsidiary of Tesco, operating independently with support from our distribution centers in Brownhills, Nursling, and Wakefield.
We are committed to inclusivity and accessibility, holding Disability Leader Level 3 accreditation. For support details, please click here.
Please Note
Applicants must be beyond school leaver age. Check your local school leaver age here.
Benefits include
* 10% discount in One Stop and Tesco
* Additional retail discounts and benefits
* Flexible working options
* Colleague support services and insurance options
* Retirement and savings schemes
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