Job Description
Office based in Edinburgh
Salary - £25k (37 hours per week)
Starting – ASAP / one stage interview process
Starting out your IT career and looking for a role where you can learn fast, gain hands-on experience and work with a supportive team?
Looking for a friendly and motivated IT Support Technician to join a growing business and become the first point of contact for technical support across the company.
With around 200 employees and a close-knit IT team of 5, this is a fantastic opportunity for a recent graduate with internship, placement year or some early industry experience who wants to build a long-term career in IT support.
Responsibilities
* Providing 1st line IT support to internal users
* Troubleshooting laptops, Microsoft environments, hardware and basic network issues
* Managing support tickets via Freshdesk
* Supporting onboarding, laptop setup, hardware refreshes and asset management
* Assisting with Intune, mobile devices and meeting room technology
* Prioritising and escalating tickets where required
What We’re Looking For
* Strong communication and customer service skills
* Some previous IT support experience
* Patient, approachable and keen to learn
* Understanding of how an IT helpdesk works
* Exposure to ticketing systems, Microsoft technologies, Intune/MDM, troubleshooting and networking
Sounds like you and want to find out more? Apply online or message Alasdair Walker from Be-IT for more information.