At Giant Group we have an exciting opportunity for Welcome Team Advisor to join our team.
Job Title: Welcome Team Advisor
Hours of work: 37hrs, Mon – Fri 9 am to 7pm (rotational shifts)
Job Type: Permanent
We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
To understand more about Giant Group and our services please browse our website at:
As a Welcome Team Advisor, you will have an impact in increasing our customer base by identifying their needs and showcasing Giant’s solutions. Taking the customer through the onboarding process using our CRM system.
Provide exceptional customer service and resolve customer complaints quickly and effectively.
You can only excel in this role with excellent communication skills, both verbal and written.
Being great at building rapport and relationships with your customers, adding value and always being humble.
You must be able to demonstrate the ability to learn about umbrella company services and possess a high level of resilience with a passion to develop technical, operational and product knowledge, and with a drive to add value to your customers.
Proficiency in Microsoft Office & Teams; and updating CRM systems.
Giant advantage discount platform
Employee Assistance Program
Pension Salary Sacrifice
Birthday leave
Buy Holidays
Enhanced maternity & paternity pay
Role related training & paid studies
Social events
We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities.