Customer Service Team Leader / Bromley (Hybrid) / £28,000 - £30,000
My client, a leading organisation, is looking for a Customer Service Team Leader to join them on a full-time permanent basis. As a Customer Service Team Leader in this role, you will be responsible for supporting and developing a small team who provide administration support for customers. You should be confident in communicating and have previous experience in a similar role.
Role and Responsibilities:
1. Ensure agreed service levels are met
2. Make sure teams are maintaining quality in their work and provide feedback
3. Maintain team training and ensure this is updated regularly
4. Create training development plans
5. Respond and action customer complaints
6. Ensure procedures are followed and remain compliant
7. Complete all required administrative tasks
Essential Skills:
1. A minimum of two years’ experience as a team leader ideally within financial services
2. Previous experience in planning and monitoring team performance
3. Be motivated and driven with the ability to coach a team
4. Strong communicator with great interpersonal skills
5. Very organised and able to work to deadlines
Package:
1. £28,000 - £30,000 per annum
2. Hybrid working
3. Opportunity to gain professional qualifications
4. Excellent pension and bonus schemes
#J-18808-Ljbffr