Job Description What you'll be doing: Providing 3rd Line support across core business applications including CASH, TimeGate, Business Central, and related SQL Server environments. Performing root cause analysis on complex technical issues and delivering recommendations for long‑term fixes. Managing incidents and workload through ServiceNow, ensuring all tickets meet agreed SLAs. Supporting and contributing to IT project delivery, offering technical expertise where required. Leading on data consolidation and migration, including analysing Advantage databases and ensuring accurate data flow into ERP (BC14). Designing and implementing data integrations, ensuring seamless connectivity between applications and ERP systems. Creating and maintaining technical documentation, including migration steps, support processes, and integration workflows. Leveraging modern technologies (AI, automation, APIs, Python) to enhance system performance and introduce smarter ways of working. Supporting release and deployment management, assisting with software packaging, change requests, and environment updates. Participating in service introduction and out‑of‑hours support as part of the Applications Support team rotation. Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.