We’re looking for an experienced Administrative Assistant to support our client – a leading global provider of veterinary medicines committed to promotion animal health and welfare. Based in Milton Keynes, this is a hybrid position, requiring two days per week in the office and the remainder working remotely.
In this role, you’ll provide high-quality, professional support to the wider team by managing incoming queries, processing information requests, handling complaints, and assisting with order management – all through phone and email communication. Your contribution will be key to ensuring a seamless and responsive service for internal and external stakeholders.
Role:
* Manage all incoming customer service queries and business enquiries
* Answering incoming customer calls
* Manage customer orders in SAP
* Preparing for internal and external meetings
* Daily/weekly/monthly reporting
* Process customer uplifts/returns
* Handling customer complaints/disputes/queries
* Undertake relevant training provided by the client
* Ensure compliance with approved company policies and procedures
Requirements:
* Previous experience dealing with customer complaints/queries
* Experience with CRM systems, ideally SAP
* Minimum of two years in a customer service/order processing role
* An excellent problem solver and decision maker
* Self motivated and quick learner
If you're detail-oriented, professional, and thrive in a supportive team environment, we'd love to hear from you.