Newcross Healthcare Solutions Limited (1) | Full time
At Newcross Healthcare, we're looking for a passionate andpeople-focused leader to join us as a Territory Operations Manager - Whetheryou're a strategic thinker, an operational expert, or a people champion (or allthree!), this is your opportunity to help shape the future of care in yourcommunity — and beyond.
We believe in diverse perspectives, inclusive leadership, and boldthinking — and we’d love to hear from you. Apply todayand be part of something truly transformative.
Job Title: TerritoryOperations Manager
Reporting to: Regional Operations Director
Location: FieldBased - Midlands
Salary: Basic salary up to,£50,000
Package: up to £20,000 bonus and £6,000car allowance per annum
Who are we?
Today,with technology at the very core of its operations, Newcross is one of the UK’sleading providers of temporary nursing and healthcare staffing solutions withambitions to become the world’s largest nursing platform. By creating a moredynamic, effective and efficient business model that will revolutionise theexperience for both colleagues and clients, Newcross wants to redefineexcellence in the healthcare industry and continually disrupt the market.
AtNewcross, we are passionate about helping our colleagues realise their careerpotential. Our DNA is rooted in a relentless pursuit of excellence, where wewill encourage you to constantly challenge yourself and break new ground. Joinour supportive and collaborative team, where you will have the opportunity togrow and develop your career. Be part of a company that believes nothing is toohard and seeks out exceptional individuals who are driven to facilitatehigh-quality care. Unlock your potential and embark on a rewarding careerjourney with Newcross Healthcare.
Who are you?
As Territory Operations Manager, you’lltake the reins of operational excellence across Customer Success and WorkforceSuccess in your region. You’ll lead from the front, ensuring our healthcareprofessionals and clients receive nothing short of exceptional service — everytime.
This isn’t just a job. It’s a mission.
Your role is key to drivingsatisfaction, boosting performance, and fuelling growth. You’ll be working withpassionate teams across Sales, Central Operations, and Product, aligning visionwith execution and turning strategic plans into reality.
What You’ll Do:
Leadthe Charge on Customer & Workforce Success
* Craftand execute a powerful territory operations strategy.
* Inspireand lead high-performing teams with a culture of ownership and growth.
* OwnKPIs across satisfaction, performance, and experience.
* Bethe voice of both the customer and the care professional in your region.
Drive Engagement, Growth &Retention
* Build strong partnerships with keyclients and workforce leaders.
* Ensure smooth operations fromonboarding to issue resolution.
* Reduce churn, boost loyalty, anddeliver quality care every day.
* Bring playbooks to life withstreamlined, scalable processes.
* Turn data into insights that informdecisions and drive action.
* Work hand-in-hand with Sales, Product,and Ops to ensure unity of purpose.
Be a Trusted Leader & Influencer
* Report on territory performance andopportunities at the highest levels.
* Partner with the VP of HealthForce andother leaders to shape the future.
* Represent the brand proudly at events,customer meetings, and forums.
What You Bring:
* Proven leadership in operations,healthcare, healthtech, or service sectors.
* Mastery in managing bothcustomer-facing and internal teams.
* A strategic mind with a bias for actionand performance
* Communication, data, anddecision-making skills that inspire trust and results.
* A problem-solving spirit and a calmhand under pressure.
Why Join Us?
We’re transforming healthcare — oneprofessional, one patient, one community at a time. Join a team that valuesinnovation, impact, and inclusion. This is more than a role; it’s a chance tomake your mark where it truly matters.
Ready to lead with purpose?
Apply now and help us shape the futureof healthcare in your territory.
* PensionScheme
* Trainingand Personal Development Support
* myHealthPlan:Access to a virtual GP and mental health support through a “Best on class”Colleague Assistance Programme (EAP)
* Perks atWork: Over 30,000 deals and discounts for your favourite brands across 20categories including, groceries, fashion, electronics and more.
* 28annual leave including bank holidays (rising to 33 after the first year andincreasing with length of service)
Equality, diversity, andinclusion:
We put equality, diversity,and inclusion at the heart of our business, seeking to promote fair employmentprocedures and practices to ensure equal opportunities for all. We encourageindividual expression in our workplace and are committed to creating aninclusive environment where everyone feels they have the opportunity tocontribute.
If you have a disabilityand would prefer to apply in a different format or would like us to makereasonable adjustments to enable you to apply or attend an interview, pleasecontact us and we will talk to you about how we can assist.
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