Job Overview
Are you an experienced Administrator who would like to make a difference to support our multidisciplinary team within the Maternity Services at the Royal United Hospitals Bath?
You will be covering reception duties, ensuring patient records are updated and provide full clerical services to the team.
This role is based in our Bath Birthing Centre, Mary ward and Antenatal Clinic at the RUH. This post may require you to work weekends/ nights.
Main duties of the job
* Provide an efficient and professional reception and clerical service which gives confidence to patients and their relatives.
* Provide relevant information to Women and relatives clearly and in a way that they understand.
* Answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate whilst updating patient electronic record.
* Liaise with Nurses, Doctors, GP’s and other members of the Department team obtaining and communicating necessary information accurately to assist the provision of a quality service for the women.
* Maintain the Hospital Electronic Tracking System for the tracing of health record
* Maintain woman’s details /appointments on the patient administration system efficiently so that there is timely and accurate information available at all times on patients.
* Support the Reception staff and other members of the multidisciplinary team in an efficient and courteous manner: checking in and checking out women and their families visiting the outpatient department.
Working for our organisation
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
Person specification
Qualifications
* Good general standard of education
* IT skills
* Experience of working in an office environment
Experience
* Working face to face with the public in a busy environment- good customer care skills
* Previous reception experience
* Working in an administrative post
* The ability to work as part of a team
* Prioritise own workload
Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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