We are looking for a Service Engineer (SE) to join our growing aftersales and service team, reporting to the Service Centre Manager - South.
Based in our Thurrock service centre, this is a full-time position responsible for the maintenance, service, and repair of all plant and machinery associated with the Husqvarna Construction product range.
Key Responsibilities:
1. Manage workload and maintain high levels of customer service, including administrative duties and team objectives.
2. Have a working knowledge of industry standards, product details, and company services.
3. Read and interpret electronic and hydraulic drawings.
4. Provide exemplary customer service, maintaining relationships and resolving concerns professionally.
5. Work with the Service Centre Manager to ensure adherence to industry regulations and laws.
6. Resolve service problems, improve service methods, and increase productivity.
7. Ensure standards are met and repair work is carried out effectively and thoroughly.
8. Interface with internal teams and external customers to deliver solutions.
9. Possess a valid driving license.
10. Experience with electrical, hydraulic, petrol, and diesel equipment, including diagnosing and repairing mechanical and electrical issues.
11. Troubleshoot and respond to customer concerns.
12. Be reliable and accountable for all job aspects.
13. Proficient in MS Word, PowerPoint, Excel, and Outlook.
14. Excellent communication, analytical, and interpersonal skills.
15. Ability to work independently in a fast-paced environment.
16. Strong time management, adaptability, decision-making, and problem-solving skills.
17. Attention to detail and the ability to multi-task under pressure.
Last date to apply: We are continuously accepting applications.
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