Location: Cambridge based with some travel to local customer sites (good balance)
Salary: £29-£34K per annum
Medical Plan, Pension, Mobile Phone, Paid Training, Special Birthday Bonus, 23 Days Annual Leave (excluding bank holidays) Holiday Loyalty Scheme
Job Type: Full-time, Permanent
Why Join Us?
Breathe Technology is one of the regions longest standing IT & Cyber Security providers to businesses and schools since 2003.
At Breathe Technology we dont just offer jobs we offer careers and being part of something special. If youre an IT problem-solver who thrives on helping people and enjoys working with the latest technology, this is your chance to grow with a supportive and innovative team .
Join a dynamic, modern and forward thinking environment where your ideas matter, your skills will evolve, and youll be part of a company that values your contribution .
What Youll Do
As an IT Support Technician/Engineer (2nd or 3 rd Line), youll be the go-to expert for resolving technical issues, ensuring our customers stay productive and stress-free. Your expertise in Microsoft 365, Windows, and desktop support will be crucial in keeping our systems running smoothly. Each of our customers are allocated a dedicated team from Breathe, meaning you will become their go to expert.
Key Responsibilities
Provide IT support for Microsoft 365, Windows, and desktop-related issues
Remotely troubleshoot hardware, software, and network problems effectively
Manage and resolve escalated support tickets, ensuring customer satisfaction
Assist in onboarding new users, including setting up accounts and devices
Support Office 365 applications, including Teams, SharePoint and Exchange
Ensure to do updates, keeping systems running smoothly
Maintain and update IT documentation
Work closely with senior engineers and IT managers on infrastructure improvements
Deliver exceptional customer service, keeping non-technical users confident and informed
Perform site visits to our customer sites. We have a great balance between time in the office and visits to customers
What Were Looking For
We believe in hiring for potential, not just skills. However, we do need a minimum of 3 years in a similar role.
If you tick most of these boxes, wed love to hear from you:
You must be a UK resident and reside within a 1 hour commute from the Cambridge office
3 Years minimum e xperience in IT support, ideally in a 2nd or 3 rd Line role
Full UK Driving License
Must qualify for DBS (Disclosure and Barring Service) Certification we will pay for the certification
Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory
Ability to troubleshoot and resolve desktop, network and Office 365 application issues
Familiarity with ticketing systems (e.g. ServiceNow, Freshdesk, Zendesk)
Excellent problem-solving skills and a logical mindset
Strong communication skills ability to explain tech to non-tech people. As we work in schools you must be fluent in spoken and written English
Passion for learning and professional growth
Nice-to-Have (But Not Essential)
Experience with Azure AD, Intune, Group Policy & SharePoint
Any IT certifications (CompTIA, Microsoft, ITIL)
Basic networking knowledge (DNS, DHCP, VLANs)
Interest in Cyber Security
Experience of working within the Education Sector
Why Youll Love Working Here
Great work environment and supportive team
Competitive salary
31 days of annual leave (including 8 bank and public holidays)
Holiday Loyalty Scheme (additional holiday entitlement increases with time served, starting at your first anniversary and then every second year)
Private Medical plan
Company pension scheme
Birthday treats and recognition
Personal Development Plan (Technical Mastery Programme) - We invest in training, certifications and mentorship to support your career growth
Supportive Team Work with experienced engineers who want to see you succeed
Work-Life Balance We value flexibility and wellbeing
Tech-Forward Environment Use the latest tools and tech to enhance your skills
Recognition & Rewards Your hard work wont go unnoticed
Ready to Take the Next Step?
Join our team and become part of a company that values innovation, teamwork, and professional growth. If youre ready to make a difference and advance your career, wed love to hear from you!
Apply today and be part of a vibrant community thats shaping the future of IT Support.
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