Job Description
Responsible for performing service activities on Baxter products within the workshop, ensuring all internal and external contractual obligations are met, and consistently adhering to service level agreements (SLAs). The role also requires maintaining full compliance with Baxter’s quality processes to ensure safe, efficient, and high‑standard operations.
Key Accountabilities
* Establish and maintain communication & partnership with customers, team members and business contacts
* Install, service and maintain products, and manage product complaints within KPI timeframe
* Ensure all activities are performed following the available instructions and information within the quality system framework
* Report all relevant service activity to ensure updated and accurate service data in the service system
* Comply with Quality Management System requirements
* Adhere to the Health and Safety policy at all times
* Embrace and adhere to the Enterprise Management System
* Take on other roles/duties as requested by Supervisor/Manager
Requirements
* Electronics qualification (preferred)
* Electrical engineering experience (preferred)
* Experience in healthcare/service environments (desirable)
* Strong customer focus with commitment to high‑quality service
* Self‑motivated with ability to meet targets and deadlines
* Able to work both independently and as part of a team
* Positive, enthusiastic approach
* Strong analytical and problem‑solving skills
* Excellent communication and interpersonal skills
* Good written and spoken English
* Understanding of ESD protection
* Knowledge of ERP and quality systems
* Strong electrical engineering knowledge
* Good understanding of compliance and quality practices
Benefits
* Competitive total compensation package
* Professional development opportunities
* High importance placed on work‑life balance
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations: Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please let us know the nature of your request along with your contact information.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please let us know the nature of your request along with your contact information.
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