Derby Mickleover Hotel, Signature Collection By Best Western
Are you highly motivated and experienced in hotel management? We're looking for a dynamic Hotel Operations Manager to lead our team and ensure our hotel runs smoothly.
What You’ll Do
* Oversee all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
* Develop and manage department heads and staff to ensure efficient and effective operations.
* Optimize revenue streams and control costs to meet financial goals.
* Adhere to legal requirements and regulations.
* Develop and implement strategies to improve guest satisfaction.
* Handle guest complaints promptly and ensure resolution.
* Develop and maintain relationships with key stakeholders, vendors, suppliers, and community members.
* Participate in the development and implementation of hotel policies and procedures.
* Develop and implement crisis management plans and protocols.
Why Join Us?
Be part of a team dedicated to delivering exceptional guest experiences and ensuring smooth operations. If you’re ready to lead with expertise and make a significant impact, we want to hear from you!
Benefits
* Enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
* Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Eye care.
* Free legal & money advice.
* Counseling sessions.
* Cycle to work scheme.
* Wellbeing tips and support fitness videos.
* Recipe ideas.
* Advice on keeping active and healthy living.
* Wellbeing podcasts and TV.
* Breathing exercises.
* 24/7 advice and support line.
* Team reward & recognition.
* Free meals on duty.
* Free parking.
Ideal Candidate
* Proven experience as a hotel operations manager or in a similar role.
* Strong leadership and management skills with the ability to motivate and develop staff.
* Excellent communication and interpersonal skills with the ability to interact effectively with guests and stakeholders.
* Strong financial management skills with the ability to maximize revenue and control costs.
* Strong knowledge of hotel operations and industry trends.
* Strong problem‑solving skills and ability to make decisions in a fast‑paced environment.
* Ability to work flexible hours, including nights, weekends, and holidays.
* Bachelor’s degree in hospitality management or a related field preferred.
If you are a highly motivated individual with a passion for delivering exceptional guest experiences and managing a team to success, we encourage you to apply for this exciting opportunity.
#J-18808-Ljbffr