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Our counter salespeople in a branch must be multi-talented to service trade accounts and retail sales. In addition, they are often required to make suggestions and troubleshoot in the application of plumbing and heating products.
PRIMARY RESPONSIBILITIES
* Perform all sales and operational functions at the store sales counter, including order processing, product application, pricing, and order fulfillment.
* Assist our customers with sales, questions on products, and other information as needed, with prompt, friendly, and professional service.
* Assist customers and other sales associates by pulling orders.
* Understand and use all cross-reference materials and technical manuals.
* Process orders and returns and fill out all necessary paperwork neatly and correctly.
* Handle customer phone sales and questions.
* Clean and organize showroom, counter area, restrooms, and customer areas as needed.
* This position requires an individual who works well in a team environment to build positive relationships with repeat plumbing and HVAC customers.
* During busy times, the role may act as a runner and focus on pulling orders exclusively.
ADDITIONAL RESPONSIBILITIES
* Assist Branch Manager in administrative duties such as cash reports and sorting the daily invoices.
* Assist Warehouse by loading and unloading trucks, order fulfillment, inventory control, and warehouse cleanup.
Requirements
* High School diploma or equivalent
* Basic reading, writing, and arithmetic skills
* Verbal and written communication skills and the ability to type
* Strong customer service skills
* Computer skills
* Experience in the trades is a plus
WORKING CONDITIONS
* Counter sales employees work in a combined retail and warehouse environment and have frequent dealings with the general public.
* Working conditions are typical of a warehouse environment.
* Work involves standing and frequent lifting of materials and products up to 50 pounds.
* Forklift operation.
* Fast-paced and physically demanding at times.
Benefits
* 401(k) matching
* Profit-sharing
* Health insurance
* Vision insurance
* Dental insurance
* Short-term disability
* Paid time off
* Employee discount
Schedule
* 8-hour day shifts; no nights
* Monday through Friday
Salary Range: $18 - $20 per hour
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