Job Summary
We are looking for a detail-oriented Online Dispatch Administrator to support our growing retail e-commerce operations. This office-based, part-time or full-time role is responsible for processing and dispatching online orders, coordinating with stock teams, and assisting with company returns. The ideal candidate has 1–3 years' experience in retail, dispatch, or administration and thrives in a fast-paced environment.
Job Type: Part-Time or Full-Time
Department: E-Commerce / Operations
Work Environment: Office-Based (Retail Store)
About Us
Cilento are a fast-paced Retail Department Store with a growing online presence. As our e-commerce operations continue to expand, we are looking for a dependable and detail-oriented Online Dispatch Administrator to join our team.
Role Overview
This mid-level position plays a key role in ensuring the smooth processing and dispatch of online orders. In addition to managing online dispatch, the successful candidate will assist the stock team with processing company returns, helping maintain accurate inventory and efficient stock flow.
Key Responsibilities
* Process and manage daily online orders from receipt through dispatch
* Coordinate with warehouse and store teams to ensure accurate picking and packing
* Generate shipping labels, invoices, and dispatch documentation
* Liaise with courier services to coordinate collections and track deliveries
* Resolve dispatch discrepancies and delivery issues
* Maintain accurate records in order management and inventory systems
* Assist the stock team in processing company returns and updating inventory records
* Support stock control and reconciliation processes
* Contribute to improving dispatch and returns procedures
Required Experience & Skills
* 1–3 years' experience in e-commerce, retail operations, dispatch, or administrative roles
* Strong organizational and administrative skills
* Experience using inventory or order management systems
* Proficiency in Microsoft Office (particularly Excel and Outlook)
* Excellent attention to detail and accuracy
* Ability to multitask and work efficiently in a fast-paced office environment
* Strong communication and problem-solving skills
Preferred Qualifications
* Experience within a retail department store environment
* Familiarity with courier booking and tracking systems
* Understanding of stock control and returns processing
What We Offer
* Staff loyalty scheme
* Supportive team environment
* Opportunity for growth within our expanding e-commerce division
* Flexible part-time or full-time opportunity
Ideal Candidate
You are reliable, highly organized, and comfortable working with systems and processes. You understand the importance of accuracy in dispatch and inventory control, and you work well both independently and as part of a team.
Job Types: Full-time, Part-time, Permanent
Pay: From £12.71 per hour
Expected hours: No less than 25 per week
Education:
* GCSE or equivalent (required)
Experience:
* Office: 1 year (preferred)
Location:
* Strabane BT82 8EQ (preferred)
Work Location: In person