Salary: £33,000 - 35,000 per year Requirements: Experienced in a customer-facing role. From a technical or operational background (degree/apprenticeship welcome). Confident communicator, both written and spoken. Highly organised, assertive, and calm under pressure. Detail-focused and great at juggling tasks. Comfortable with Microsoft Office, Adobe Illustrator, and general office software. A natural problem-solver with a get it done mindset. Hardworking, proactive, and a real team player. Respectful, responsible, dynamic, and self-motivated. Qualified to GCSE level (or equivalent) in Maths & English. Willing to travel to London and internationally when required (overnight stays included). Exposure to engineering, electronics, IT, or similar tech industries (desirable). Familiarity with Bluetooth, Wi-Fi, embedded/IoT, RF basics or hardware/software support (desirable). Experience using helpdesk/ticketing systems or CRM tools (desirable). Experience supporting exhibitions or events (desirable). Responsibilities: Owning the technical support inbox and delivering clear, helpful first-line responses. Diagnosing issues, gathering evidence, and guiding customers with confidence. Escalating complex cases clearly and accurately to senior engineers. Handling customer calls like a pro (calm, credible and friendly). Joining online and in-person client meetings alongside senior team members. Qualifying inbound technical enquiries and coordinating smooth handovers. Keeping meticulous CRM notes and follow-ups. Maintaining and updating public technical documentation, datasheets and website info. Creating guides, FAQs and product comparisons that make customers lives easier. Supporting exhibitions and events, prepping collateral, taking notes, following up leads. Pitching in across operations and helping keep the office safe and looking great. Producing ad-hoc reports for management when needed. Technologies: Bluetooth CRM Embedded Hardware IoT Support More: We are LM Technologies, an innovative company based in Bath City Centre, dedicated to pushing boundaries in Bluetooth, Wi-Fi, and IoT solutions utilized worldwide. We offer a dynamic work environment with great perks such as fresh fruit, snacks, and gourmet drinks. Join our tight-knit team, where youll have the opportunity to grow, learn, and make a real impact in the wireless technology sector. We encourage travel and broader exposure across product, support, operations, and events. last updated 12 week of 2026