Contact Centre Team Leader
Are you a confident leader with a positive, can-do attitude? Do you thrive on delivering exceptional customer service and inspiring others to do the same? If so, we want to hear from you!
We’re looking for a Contact Centre Team Leader to take charge of our small but vital team. You’ll ensure customers, colleagues, and partners receive a responsive, inclusive, and high-quality service across all channels. This role is perfect for someone who’s passionate about great outcomes, adaptable in communication, and sensitive to the needs of vulnerable customers.
About Us
We are a specialist supported housing provider delivering housing and support services to people with mental health needs, learning disabilities, autism, and physical disabilities. Our mission is to help individuals live independently and with dignity, while providing safe, inclusive, and high-quality housing and support.
What you’ll do
* Lead, coach, and motivate your team to deliver outstanding service.
* Monitor performance, spot trends, and drive continuous improvement.
* Resolve customer queries at first contact and oversee complex cases.
* Build strong relationships with colleagues and contractors to keep services running smoothly.
* Champion safeguarding, equality, and data protection standards.
What we’re looking for
* Experience leading a team in a customer-focused environment (contact centre, housing, repairs, or similar).
* Strong people management skills and confidence handling challenging situations.
* Ability to use data and systems to inform decisions.
* Social housing experience is a plus—but not essential. Full training provided.
Hours: 35p/w
Annual Leave Entitlement: 25 days + BH
Salary: £35,700
If you’re committed to helping customers access services with independence and dignity—and ready to lead a team that truly makes a difference—apply today