This is a fantastic opportunity to work for a highly regarded Private Medical Practice in Beaconsfield. They are looking for a Patient Services & Front of House Coordinator to join their team on a full-time basis.
The role involves maintaining the efficient running of the Practice and will include a mixture of Front of House and Administrative duties.
Full time 37.5 hours will involve shift work to cover the hours 8:00am to 8:15pm Monday to Friday and two Saturdays per month 8:15am - 4:15pm
£25k-£27k depending on experience.
Patient Services and Administration duties
Answering phone calls and dealing with a wide range of enquiries including booking GP and Nurse appointments; taking prescription requests
General administration including scanning; faxing; typing; filing; opening and distributing post; franking post; shredding; routine and ad hoc admin tasks etc
Dealing with Paperwork returned from GP clinics held off site
Take advanced payments over the phone to secure bookings
Manage the shared mailboxes that our patients use to ask for information
Providing admin support for the GPs when the Medical PAs are off duty
Dealing with patient registrations and ensuring all information is completed on the form prior to their appointment
Front of House duties
Act as first point of contact for any patients visiting the practice and meet & greet patients/visitors in a professional and welcoming manner
Provide excellent customer service to ensure a quality customer experience for patients
Book, cancel, re-arrange appointments at the reception desk
Take payments on the day ensuring the correct invoice is raised and processed; accurately logging cash payments
Deal with patient samples and collections for our Laboratory
Deal with general enquiries at the desk at Reception in a professional and appropriate manner
Proactively promote our memberships and services at Reception ensuring new and PAYG patients are aware of our services and membership options and handing out brochures etc.
Qualifications; skills and experience
Educational achievement to at least GCSE (or equivalent) including English Language and Maths
Computer literate, able to use a range of software programmes including Microsoft Word, Excel and Outlook
The ability to learn new IT software quickly (with training)
Proven experience in a Front of House role
Excellent communication skills both written and oral
Excellent organisation, planning and multitasking abilities
Ability to think laterally and find solutions to problems
Excellent attention to detail, confident, flexible and reliable
High degree of confidentiality & integrity
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
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