This role will be working from our Glasgow office with hybrid and flexible working options available.
The Opportunity
The Intelligent Community Lifecycle (ICL) is a suite of digital twin technology developed by IES that facilitates the planning, design and operation and optimisation of energy efficient and sustainable cities, communities, campuses, portfolios, buildings and local energy networks.
The ICL Customer Success Team sits at the core of the organisation, providing technical support to external clients with the primary aim of enabling new users to successfully utilise the ICL within their business. Internally, the team supports most departments, including Sales, Consultancy, R&D, Software Development and Marketing.
The successful candidate will be a client-facing, problem solver who is technically strong in their area-of-expertise, and looking to further their career by specialising in applying cutting-edge technology in real industry applications (AEC, Commercial real estate, manufacturing, Public Sector, etc). Whilst this role is for the ICL Customer Success Team, like all team members, there will be opportunities to support other departments depending on your background and skillset, including Consultancy.
Typical duties that the ICL Operations Team perform:
* Provide practical advice and operational support to enable partners and customers to utilise the ICL within their business
* Collaborate with Business Development Managers to provide technical support for client meetings, bids, demos and workshops
* Responsible for coordinating technical support and training of partners and customers
* Collect and collate customer feedback to allow rapid development of essential features
* Collaborate with the marketing team to provide technical support with marketing material and website content
* Prepare and deliver webinars to support targeted campaigns
* Collect and collate market intelligence for use across the business
The Candidate
* Experience using IES VE or other energy modelling software
* Educated to degree level in a relevant science or engineering subject (i.e. building services, architectural engineering)
* Minimum of two years’ relevant experience within a consultancy environment
* Awareness of issues surrounding the decarbonisation of the built environment
* Ability to write technical reports to high quality
* Assertive communicator who is confident in front of clients
* Member of, or working towards, relevant accreditation i.e. CIBSE, ASHRAE, etc
* Knowledge of voluntary environmental rating schemes such as LEED, BREEAM, NABERS etc.
* Awareness of digital technologies across the construction sector
The Rewards
In return we offer the chance to work for a dynamic company in an exciting and supportive working environment; we will reward you with a competitive salary; private health care; a contributory pension scheme; life insurance, retail discounts, enhanced maternity and paternity, flexible start times and hybrid working options.
Happy to talk flexible working!
To Apply
To apply for the role please send a covering letter stating the skills you have from the requirements listed above and an up to date CV/resume to careers@iesve.com Please ensure you include the job title and reference number in your application.
Early application is encouraged and IES reserves the right to close this vacancy early should sufficient applications be received.
The Company
At IES we have been working in Climate Tech for the last 29 years and we consider the fight against Climate Change a moral imperative that drives all our decisions. We value People, Purpose and Innovation. We offer a flexible and supportive working environment and the opportunity to work with a team of friendly, interesting and diverse people from across the globe, who are passionate about what we do.
Our mission is to contribute to conserving the earth’s natural resources for future generations by reducing the carbon emissions of the built environment. IES is at the forefront of cutting-edge technology in the Climate Tech sector. Our Virtual Environment (VE) software is already the only tool that allows designers and engineers to simulate the full performance of a buildings. We are now expanding our portfolio with new solutions to tackle the built environment at any scale.
IES’ technology is supported by integrated consulting services and today its capabilities are expanding from use on individual buildings, to helping create sustainable communities, cities and countries.
We welcome applications from everyone irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation. Individuals are treated on the basis of their relevant skills and experience.
Information on all candidates being considered for roles within the organisation will be handled in accordance with the provision of the General Data Protection Regulations (as amended from time to time). For more information, please see our Recruitment Privacy Statement .
How to apply
To apply for the role please send a covering letter stating the skills you have fromthe requirements listed and an up to date CV to:
Early application is encouraged and IES reserves the right to close this vacancyearly should sufficient applications be received.
Helix Building, Kelvin Campus, West of Scotland SciencePark, Glasgow G20 0SP UK
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