Are you well organised?
Can you communicate effectively?
Would you like to work for a growing, market leading business?
If you have answered 'Yes!', then Newton Property Management have an exciting new opportunity within our Glasgow Office.
We're looking to recruit a well organised, forward-thinking Property Manager (factoring), to add to our growing Property Management department. This role within the Newton Property Management team, presents an opportunity to join our vibrant and dynamic business.
With our people and customers at the heart of everything we've done for the past 24 years, we want to hire someone to slot into our fast-paced environment. Ideally, but not essential, it would be beneficial if the candidate has previous experience in a Property Manager (factoring) role.
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Role:
Reporting to an Associate Director, this position has responsibility for managing a portfolio of customers, delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
Main responsibilities:
Customer experience & engagement :
* Responsible for the delivery of the ‘Newton Way’ customer excellence charter
* Building and maintaining relationships with both customers and contractors
* Responsible for creating and distributing regular customer communications
* Conduct regular owners’ meetings, in both individual and group settings
* Plan, attend and manage evening AGM’s for portfolio sites
Portfolio management :
* Responsible for instructing and monitoring both reactive and proactive repairs
* Manage and co-ordinate customer insurance claims process
* Conduct regular property visits
Record keeping :
* Ensuring customer records are kept accurately and up to date
KPI’s :
* Customer satisfaction (complaints % and survey/interviews)
* Customer response times (% delivery target)
Specific skills, capabilities & requirements:
* Full, clean UK Driving License
* Previous experience in a customer service-based role
* Strong communicator
* Ability to work well as part of a team
* Proficient using Office 365
* Ability to work to targets
* Works well under pressure
* Previous experience using a CRM based system is preferable, but not essential
Benefits:
* Car Allowance
* Group Life Insurance
* Employee Loan Scheme
* Pension Scheme, including salary sacrifice enhanced pension scheme.
* Performance based bonus
* Complimentary birthday off
* Additional complimentary festive leave
* Enhanced parental leave (maternity, paternity, adoption leave)
* Sick Pay
.....any many more !