Overview
Company: Culina Logistics (Market Drayton, England, United Kingdom).
Role: Customer Service Administrator (12 month fixed term contract).
Job Details
Salary: £28,463.10 per annum.
Working hours: 4 on 4 off nights, 18:00 – 06:00.
Key Duties
* Answering calls for both internal and external personnel.
* Problem solving for clients, customers and internal departments.
* Meeting customer and client expectations.
* Resolving customer and client queries.
* Collating accurate information for client KPI packs and internal business reporting.
* Maintain a high level of customer/client focus.
* Provide various reports for clients in a timely manner.
* Check PODs have cleared on the system, investigate and clear down unallocated PODs.
* Chase outstanding PODs from hauliers, depots, etc.
* Ensure the completion and circulation of reports to relevant stakeholders.
* Other administration tasks as determined by the Customer Service Manager.
Qualifications
* Flexibility: shift pattern may change based on business need.
* Previous experience is desirable but not essential; full training will be given.
* Passion for delivering an exceptional customer service experience.
* Attention to detail/accuracy.
* Good geographical knowledge.
* Computer literate including proficiency in Microsoft Excel, PowerPoint and Outlook.
* SAP experience.
* Excellent communication skills to deliver accurate information.
* Ability to work in a fast-paced environment.
* Conscientious and reliable with adaptable attitude.
Additional Information & Benefits
As part of our drive to make Culina Logistics a great place to work, we are proud to be an inclusive and diverse organisation with a commitment to employee development and recognising success for hardworking performers. Our dedicated learning and development programmes are open to every employee to shape your own future within logistics and continue to work in an environment where team culture thrives.
Benefits include:
* Annual leave: 20 days inclusive of bank holidays.
* Pension scheme: employer and employee contributions (4% each).
* Life assurance: x2 annual salary.
* Wellness: Employee Assistance Programme offering confidential support 24/7.
* Eye care vouchers: free eye tests and discounts on prescription glasses.
* Reward & recognition: Employee of the Month/Year, special recognition, long service awards.
* Everyday discounts: access to over 50 retailer discounts.
Our people are the driving force behind our success.
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