Job Title: Customer Care Advisor
Location: Aylesbury, Office based
Contract Details: Fixed Term Contract (18 Months)
Hours: Monday - Friday, 9am - 5:30pm (1 hour lunch break)
Salary: From £24,000 per annum
Benefits & Perks:
20 days plus bank holidays (1 additional day for each year of service)
Options to buy and sell holiday post-probation
Competitive Pension Plan
Discount Scheme
Free Onsite Parking
Casual Dress Code
Enjoy a fun and friendly workplace that encourages creativity and teamworkResponsibilities:
Be the friendly voice answering customer queries via phone, email, and live chat
Place orders and resolve related enquiries efficiently
Liaise with suppliers to keep customers informed about orders and products
Update website content to ensure it reflects the latest offerings
Support the sales team in meeting customer needs
Proactively reach out to customers to provide updates and build lasting relationships
Adhere to company Standard Operating ProceduresEssential Skills:
Passion for delivering world-class customer service
Excellent communication skills, both verbal and written
Positive and enthusiastic attitude
Strong IT skills, particularly in Excel and Word
Experience with CRM systems is beneficial
Ability to handle complaints with grace and professionalism
Self-motivated and able to work independently or as part of a teamHow to apply:
If you are interested in this exciting opportunity, please apply today and reach out to Adecco Aylesbury on (phone number removed)!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website